FAQs

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Standard delivery takes 3–7 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on orders above a certain amount. Check our announcement bar for the latest offer.

Can I track my order?
Absolutely. Once your order is shipped, you'll receive a tracking number via email or SMS.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Contact us via our Contact page or WhatsApp with your order number and reason for return.

💳 Payments

What payment methods do you accept?
We accept all major payment methods including credit/debit cards and cash on delivery (where available).

Is my payment information secure?
Yes. Our store uses SSL encryption and secure payment gateways to protect your data.

📦 Orders

Can I cancel or modify my order?
Orders can be cancelled or modified within 12 hours of placing them. Contact us immediately if needed.

What if I receive a damaged or wrong item?
We sincerely apologize! Please contact us within 48 hours with a photo and we'll resolve it promptly.

📞 Still have questions?

We're here to help! Reach out via our Contact page and we'll get back to you as soon as possible.